PRIVACY POLICY
About this policy
FUSION EAST is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
FUSION EAST is a restaurant/venue based in Brooklyn, New York.
Our registered address is: 1179 Elton St, Brooklyn, NY 11239
How do we collect information from you?
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
FUSION EAST collects information such as:
When you dine at FUSION EAST
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by FUSION EAST. This information can include:
Location information:
If you use our website, we may receive your generic location (such as city or neighborhood).
Careers:
You may submit your CV (resume) if you’re interested in working for us. This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at our Contact Form
.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (such as by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. Uber Eats, for the provision of delivering food), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties Uber Eats, DoorDash, GrubHub, and GoDaddy, whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to, in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Profiling
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at our Contact Form.
You have a right to request a copy of the personal information that Fusion East holds about you and have any inaccuracies corrected. Any such requests should be made to our Contact Form
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalize your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will NOT be contacted in advance and informed of the changes.
In addition to providing you with more customized service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at our Contact Form.
Changes to this statement
FUSION EAST will occasionally update this Privacy Policy to reflect company and customer feedback. FUSION EAST encourages you to periodically review this statement to be informed of how FUSION EAST is protecting your information. This policy was last updated in May 2022.
Contact Information
FUSION EAST welcomes your comments regarding this Privacy Policy. If you believe that FUSION EAST has not adhered to this Privacy Policy, please contact FUSION EAST at our Contact Form. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
REFUND/RETURN POLICY
(WALK-IN AND CALL IN CUSTOMER/DELIVERY/THIRD-PARTY DELIVERY ORDERS) To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy, please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Third Party Delivery Orders (Uber Eats, DoorDash, GrubHub, Postmates, etc.)*
For third party delivery issues please contact the delivery company directly. You can contact their order-issue line or visit their website.
Order Cancelled By Delivery Partner*
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Spice Level*
Spice can be different for everyone. In a custom catering order, we can spice an item to your liking. We usually suggest that you are on the side of caution and choose a lower spice level for your guests, because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred difference in spice level then the norm for that particular item, such as; Jerk Sauce, Jerk Chicken, and or Jerk Shrimp.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our manager on duty.
Food Order Incomplete*
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Complimentary Food*
Sorry, we cannot provide a refund or cash value on any complimentary food or drink.
Abuse of Return & Refund Policy*
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund, or store credit. Also, we will only prepare a second food order in all situations, and we will not prepare a third order replacement.
Copyright © 2024 Fusion East Caribbean & Soul Food Restaurant - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.