(WALK-IN AND CALL IN CUSTOMER/DELIVERY/THIRD-PARTY DELIVERY ORDERS) To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy, please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Third Party Delivery Orders (Uber Eats, DoorDash, GrubHub, Postmates, etc.)*
For third party delivery issues please contact the delivery company directly. You can contact their order-issue line or visit their website.
Order Cancelled By Delivery Partner*
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Spice can be different for everyone. In a custom catering order, we can spice an item to your liking. We usually suggest that you are on the side of caution and choose a lower spice level for your guests, because you can add spice in, but can’t take it out! We do not offer discounts or refunds for a preferred difference in spice level then the norm for that particular item, such as; Jerk Sauce, Jerk Chicken, and or Jerk Shrimp.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our manager on duty.
Food Order Incomplete*
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Sorry, we cannot provide a refund or cash value on any complimentary food or drink.
Abuse of Return & Refund Policy*
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund, or store credit. Also, we will only prepare a second food order in all situations, and we will not prepare a third order replacement.
Fusion East is a preferred caterer at Prospect Park Picnic House for the 2023-2024 season.